Urinary Tract Infection

A urinary tract infection is common, uncomfortable, and usually straightforward to treat. Under NHS Pharmacy First, our pharmacist can assess a suspected uncomplicated UTI and supply antibiotics where they are needed, without you seeing a GP.

The consultation is free, and there is no prescription charge unless you normally pay for prescriptions and one is issued.

Who we can treat

Women aged 16 to 64 with symptoms of a lower urinary tract infection — that is, an infection of the bladder rather than the kidneys.

The typical symptoms are:

• Pain or a burning feeling when passing urine.
• Needing to go more often, more urgently, or during the night.
• Urine that is cloudy, dark, or has a strong smell.
• Lower tummy pain.

Dark or strong-smelling urine on its own is often just dehydration. It is the combination of symptoms that matters.

When we will send you elsewhere

The service is deliberately narrow, because a UTI in some people needs a fuller assessment. We will refer you on if:

• You are a man, under 16, or 65 and over.
• You are pregnant.
• You have pain in your back or side just under the ribs, a high temperature, or feel hot and shivery — these can mean the infection has reached the kidneys.
• There is blood in your urine.
• You have had two or more UTIs in the last six months.
• You have a catheter, a weakened immune system, or a known kidney or urinary condition.

How the appointment works

We are an NHS distance selling pharmacy, so this consultation is by phone. Book a time and a pharmacist will call you and go through your symptoms. Where treatment is appropriate it is dispensed and delivered to your door free of charge.

Treatment

Where the pharmacist is satisfied it is an uncomplicated UTI, they can supply a short course of antibiotics. Drink plenty of water, take pain relief if you need it, and finish the course as directed. Most people feel better within a day or two.

When to get help sooner

Contact your GP or NHS 111 if you develop back or side pain, a high temperature, shivering or vomiting, or if you are no better after finishing treatment. In an emergency, call 999.